This Privacy Policy describes how we treat personal information we collect both online and offline about our customers and audience.

Whether you buy tickets (from any third-party agent), sign up for our newsletter, email us directly, use our website or social media accounts.

We collect:

Contact information. For example, name, email, telephone number.

Demographic information. For example, gender, age, location, preferred language.

Behaviour information. For example, your journey around our website.

Most information we collect directly from you. When you purchase a ticket, sign up for our mailing list or provide your details to us at an event.

Ways we may use this information:

To improve our marketing. Keeping you updated with festival news, personalising our messaging and responding to queries.

To help us identify audience trends and interests. This allows us to make the festival, website and all related products more suited to our audience.

To enhance our security, protecting our company, event, customers or website from illegal activity.

To send transactional and event-related communications for ticket buyers.

Your information may be shared with Zimfest Live business partners or relevant festival-related third party organisations.

You can opt out of the Zimfest Live newsletter at any time.

You have the right to opt out of any third-party marketing communication at any time.