Can I buy a ticket on the day? 

If the event isn’t sold out at the time of doors opening there will be some tickets available to purchase at the ticket desk. But to avoid disappointment do purchase your tickets well in advance. Remember you can save up to 35% per adult ticket by doing this. 

 

I have an e-ticket. What do I need to do? 

If you purchased a ticket from our Online Shop you will have been sent an e-ticket by email. All you need to do is print it out or bring it on your phone (please ensure the barcode is visible) with your confirmation email including the order number, valid ID or proof of address, and entry is yours! 

 

Help! My tickets haven’t arrived! 

If you have not received an e-ticket by email, please check your spam folder in the first instance. You can download your tickets at any time by logging in to My Account in the Online Shop where on viewing your order you will find a button to click and download your tickets. 

If you are still having trouble then email events@zimfestlive.com with ‘Ticket not arrived’ in the subject heading. Please be aware that we will be unable to receive/respond to emails after midday on Friday 18th August 2017. Any queries raised after this point may not be resolved, so please bring all correspondence and confirmation emails and we’ll try our best to resolve any issues at the ticket desk. 

 

Seating

Please feel free to bring folding chairs and blankets to make your festival experience as comfortable as possible. There will be volunteers, stewards and signs to help you find suitable seating areas. 

Do bring warm clothing for the night, as well as a hat and sun cream in case of warm weather, especially for young children. 

Toilets will be available in various locations across the festival site. 

Official merchandise including programs with stage schedules and a map of the site will be available to buy at the festival. 

If you have any questions or concerns, please email events@zimfestlive.com 

 

Performances

When announced, the artists will be listed on the line-up page here in reverse order of appearance (headliners first and opening act last). The first acts will perform soon after the gates open. Main stage headliners are the last acts of the day and will be onstage at around 9pm. 

Full performance times will be on display throughout the festival site and will also appear in the festival programme. 

Please note that as this is a live music event the sound levels come with a risk of damage to hearing. Please bring ear defenders with you. 

Strobe lighting may be used without warning so please be mindful if you or anyone you are responsible for has a medical condition that can be aggravated by this. 

Finally, please be aware that artists and billed attractions may be subject to change. 

 

Behaviour

Anti-social or criminal behaviour will not be tolerated, and anyone who is threatening or violent will be escorted from the festival site. Legal action will be taken as appropriate. 

Any items we consider to be used in an illegal or offensive manner will be confiscated. 

No smoking will be permitted within enclosed areas. 

Please respect the countryside and nature and dispose of all litter using the facilities provided. Take everything you bring to the festival away with you at the end of the day. 

Please respect our neighbours by entering and leaving the festival site as quietly and quickly as possible. 

 

Disabled Access

We welcome disabled guests. We try our best to make the festival accessible and a great experience for anyone who wishes to join us. Please contact events@zimfestlive.com as far in advance as possible to discuss your needs, or those of someone you care for. However, please be aware that in places there is uneven ground and tree roots on the paths, so take extra care. 

 

I don’t have a car, what are my travel options? 

Please click here to find out how to get to the festival. 

 

Is there a car park at the festival? 

Yes. However parking permits are limited and are cheaper if bought in advance. Click here for parking permits. 

 

When is my favourite artist playing? 

A rough guide to artists’ performance times is available on our Line-up page which lists the bands in reverse order of appearance. Click here for the full line up.

Exact timings will be provided in the festival program and clearly displayed throughout the festival. The first band will start soon after the festival opens. The last act starts at around 9pm. 

 

Can I bring a camping chair? 

Yes. The use of camping chairs is permitted in designated areas, which will be clearly signposted. 

 

Can I bring a picnic? 

Yes you can, but we will have some fantastic caterers on site. Please remember though: 

• no glassware 

• decant soft drinks into plastic bottles 

• use plastic tubs for your salsa & olives 

 

Can I bring my own alcohol? 

No. This is due to the licensing restrictions. If you do bring any alcohol, we will have to dispose of it. Remember, there will be a large fully stocked bar. 

 

Will there be child-care for children? 

All children under 18 must attend the festival with an adult. Please keep your children under supervision at all times, even in the children activity areas. 

 

What are the festival hours? 

The festival starts at 12pm and ends promptly at 10.30pm. You may come and go between these times if you are wearing a valid wristband. 

 

When do I need to leave the site? 

Please leave the site as soon as the headline act finishes at 10:30pm. 

 

Where can I read your Terms & Conditions and Privacy Policy?

Visit www.zimfestlive.com/terms-and-conditions. You can also read our Privacy Policy here www.zimfestlive.com/privacy-policy

 

Do you have Lost Property?

Yes. If you find any lost property or have lost something yourself, please hand in or check with the Info tent on site. If you’ve already left the festival, contact events@zimfestlive.com. Items will be kept for one month after the festival. Anything not claimed in this time will be given to charity or disposed of.