Terms and Conditions | FAQs

Booking fees apply per ticket for purchases made through our Online Shop. 

Please look after your tickets and keep them in a safe place. Tickets cannot be refunded and lost or stolen tickets cannot be replaced. Defaced tickets will not be accepted. 

ZimFest Live reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings with no obligation to refund tickets. 

ZimFest Live reserves the right to implement any restrictions, conditions or cancellations deemed necessary and reasonable before or after the festival to ensure the safe management of the event. 

Do not buy tickets from unlawful traders/touts as they will be invalid. 

We are unable to upgrade/downgrade tickets under any circumstances. 


Tickets are non-refundable, unless the festival is cancelled due to ZimFest Live having been negligent or acted excessively in breach of contract. 

Ticket holders/attendees of ZimFest Live consent to photography/filming and/or sound recording of themselves as part of the audience. 

ZimFest Live reserves the right to use these assets for marketing purposes indefinitely. 

All information and products relating to ZimFest Live marketed on its website are subject to license. 

ZimFest Live is unable to accept liability for personal damages, losses or injuries sustained at the event. 

The festival operates on a green field site so please be aware of ground conditions.